Category Archives: Customer Services

What are the differences between a Director and a Shareholder?

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When incorporating a Limited by Shares company you will need a Director and a Shareholder. Both are pivotal to the general running of the company with the differences depending on the company type; Limited by Shares, Limited Liability Partnership (LLP) or Limited by Guarantee. We know it can be confusing when setting up a company, so we have written this handy post that covers the differences between these two roles and everything else you need to know.

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A quick guide to the Director’s Residential Address

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During the limited company formation process you need to provide a number of different addresses:

  • Registered office
  • Shareholder address
  • Person with significant control address
  • Director’s service address
  • Director’s residential address

In this post we’re going to concentrate on the final address is this list; the director’s residential address. Whilst this is clearly where the director lives, there are still some important things that you should know about the address. Let’s get started. Continue reading

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Can I use the 20-22 Wenlock Road Registered Office service if my company wasn’t formed by you?

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20-22 Wenlock Road

Absolutely. Our Registered Office service, which operates from our own offices at 20-22 Wenlock Road, London, N1 7GU – can be used by any England and Wales limited company, even if it wasn’t formed by us. This is provided that you pass on the necessary proof of ID and proof of address documents needed to comply with the Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Continue reading

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Free guides to help your new business grow

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Grow your business

At MadeSimple we’re constantly writing new guides designed to help your business start, run and grow.  We’re delighted to announce that these guides now have a permanent home where you can download them all for free. Take a look at our free guides now. Continue reading

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How to be an upselling master and impact your revenue

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How to be an upselling master and impact your revenue

Getting your business off the ground without overspending on marketing can be tricky at the best of times. But what if there was a way to increase revenue without any additional marketing – a way to sell extra products without more promotion? Fortunately for small business owners this can be done, it just requires an understanding of upselling. Let’s take a look. Continue reading

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It Takes (More Than) Two Baby – To Create a WOW Customer Experience

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Are your customers having a WOW experience?

Before you start reading, first I want you to pause and do some thinking.

Thinking Alert 1: Think about your own day-to-day experiences. Think about what happens when you go ‘online’ to find a product or service, or indeed to research something you need.

Thinking Alert 2: Think about your experiences of walking into a shop, a ticket office, a supermarket, a café, a bar. Think about all the messages you see and receive from businesses and brands on a daily basis. There’s a lot right? And as consumers we are bombarded with messages – we experience ‘service’ at many levels.

Thinking Alert 3: More thinking now please…Think about a recent purchase – think about the service experience – how was if for you? Good, bad, forgettable or WOW?

Good feelings, bad feelings? Did you talk to others about your experience – sharing the love – or sharing your frustrations?

In a world where consumers have so much choice at their fingertips – and there are so many people vying for their attention – organisations are doing everything they can to stand out from the crowd.

It’s often difficult to differentiate on product – there’s masses of choice – and there will always be a competitive product with a ‘faster, better, cheaper’ message. Continue reading

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