My Mate in Customer Service
It’s probably an age thing, but I’m finding it difficult being referred to as “mate” when I’m being served in a shop or on the phone. Maybe I’m just out of touch with modern culture. I’m perfectly happy for someone to call me by my name, but other terms don’t really do it for me. Continue reading My Mate in Customer Service
Dave Brailsford is currently one of my heroes. Dave is regarded as being largely responsible for both Bradley Wiggins’ success in the Tour De France and the spectacular results of the British cycling team in the Olympics. Continue reading It’s All About The Little Things
So London 2012 is finished. Despite the fears of security issues, traffic meltdown and general disorganisation, the London Olympics turned out to be a triumph in almost every way from start to finish.
So what can a small business take away from these last few weeks? Continue reading Eight Small Business Lessons From 2012
How Lego can help you build a better business
Most kids today are brought up on a leisure diet of video and computer games. Few have really experienced the joys of some of the great games of the past. I am from a generation remembers fondly, Meccano, Monopoly Risk and of course, Lego. Continue reading How Lego can help you build a better business
I’ve recently been in Spain where among other things, I regularly play doubles tennis. On one occasion, our foursome was completed by a twelve year old from Ireland who was probably less than 5ft, and at first sight, seemed to be simply making up the numbers. Continue reading A lesson from a twelve year old