We’re delighted to report that MadeSimple has moved from ‘Ones To Watch’ to receiving a two star accreditation from The Sunday Times Best Companies to Work For – ‘the annual ranking of the cream of Britain’s happy and motivated workforces.’ A fantastic achievement in just a year.
Providing great service in a simple way is a fantastic goal to have, and it gives customers a good experience. But being the best business you can is a broader challenge, it’s not just about customers. As part of the process of improvement, we looked inward to the employees of the company.
This led us to our aim of getting on the list of The Sunday Times 100 Best Small Companies to Work For. Over 1,050 companies applied to take part in the surveys, which according to Business editor of The Sunday Times Dominic O’Connell are “widely acknowledged as the most extensive research into employee engagement carried out in this country”.
Howard Graham, MadeSimple’s CEO:
“After customers, employees are the most important driver of any business. Being great doesn’t just happen, it takes getting everyone pulling together in the right direction. Employee engagement is therefore, a key indicator. The fact that all our scores are up really motivates us all to keep striving to drive employee engagement even further.”
The accreditation process was essentially a team survey, undertaken anonymously. Forms were sent to staff at their homes and returned by them, they were very detailed and asked about ‘Leadership’, ‘Wellbeing’ and ‘Personal Growth’ amongst other things. This allowed for plenty of insights to be gained in areas where the company could improve, and gave an unbiased view of the company.
Asking team members about what we could do better is very important – and acting on this is how the company has jumped up in the ratings from the ‘Ones To Watch’ category to a two star rating in just one year from 2014-2015. Something we’re very proud of.