How to be an upselling master and impact your revenue

How to be an upselling master and impact your revenue

Getting your business off the ground without overspending on marketing can be tricky at the best of times. But what if there was a way to increase revenue without any additional marketing – a way to sell extra products without more promotion? Fortunately for small business owners this can be done, it just requires an understanding of upselling. Let’s take a look. Continue reading How to be an upselling master and impact your revenue

My Mate in Customer Service

My Mate in Customer Service

It’s probably an age thing, but I’m finding it difficult being referred to as “mate” when I’m being served in a shop or on the phone. Maybe I’m just out of touch with modern culture. I’m perfectly happy for someone to call me by my name, but other terms don’t really do it for me. Continue reading My Mate in Customer Service